Your privacy is our top priority. This document explains in detail how vcity888 collects, uses, stores, and protects your personal information in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.
vcity888 (operating under the domain vcity888.biz) deeply values the privacy of every member and user of our platform. This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out our practices regarding the collection, use, storage, and protection of your personal data.
By registering an account or using the platform vcity888, you consent to the collection and use of your personal information as described in this document. We are committed to ensuring your information is always handled responsibly, transparently, and in accordance with applicable Malaysian law.
Important Note: This Privacy Policy applies to all information collected by vcity888 through our website, mobile app, and official communication channels. Please read this document carefully and contact us if you have any questions.
vcity888 only collects the information necessary to provide our members with a safe, seamless, and quality service. The categories of data we collect are as follows:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad / passport number | Mandatory |
| Contact Information | Phone number, email address, Malaysia residential address | Mandatory |
| Financial Information | Bank name, account number, eWallet holder name (Touch 'n Go, GrabPay, DuitNow) | Mandatory |
| Platform Activity Data | Betting records, games played, deposits and withdrawals in MYR | Mandatory |
| Technical Data | IP address, device type, web browser, login records | Automatic |
| Preference Data | Game preferences, language settings, enabled notifications | Preferences |
vcity888 never requests or stores PIN numbers, full passwords, or credit card details directly. All financial transactions are processed through secure, Malaysia-registered payment gateways.
vcity888 collects your personal data through the following channels:
When you register a new account at vcity888, you will be required to complete a registration form with basic details such as your name, phone number, email address, and password. This information is necessary to create and securely manage your account.
Every time you make a deposit (via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX services such as Maybank2u and CIMB Clicks) or withdraw your winnings in MYR, our system vcity888 records the details of such transactions for security, audit, and legal compliance purposes.
To comply with anti-money laundering (AML) requirements and verify member identity, vcity888 may request a copy of your MyKad or passport, along with proof of address. These documents are handled with the utmost confidentiality.
Each time you visit the vcity888 platform, our systems automatically collect technical data such as your IP address, device and browser information, pages visited, and session duration. This data is used to enhance platform performance and security.
When you contact the customer support team vcity888 via live chat, email, or other channels, we retain records of those communications to improve service quality and resolve any disputes.
vcity888 uses the personal information collected solely for the following legitimate and stated purposes:
vcity888 will not use your data for purposes unrelated to the provision of platform services without first obtaining your separate consent.
vcity888 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. However, we may share your information with the following parties in limited circumstances:
We work with carefully selected third-party service providers — including Malaysian payment gateway providers (such as FPX and DuitNow processors), gaming software providers, and cloud service providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for specific, defined purposes.
vcity888 may disclose your personal information to Malaysian government authorities or law enforcement bodies when required by law, court order, or directive from a competent authority. In such cases, we will notify you where permitted by law.
We reserve the right to disclose necessary information to protect the rights, property, or safety of vcity888, our members, or the public — including in cases of fraud, money laundering, or serious cybersecurity threats.
vcity888 does not share your financial data (bank account numbers, eWallet details) with third parties outside Malaysia, except for legitimate payment processing purposes that you have approved.
Protecting members' personal data vcity888 is a responsibility we take very seriously. We have implemented a range of technical and organisational security measures to ensure your information remains protected at all times:
While we take all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role in protecting your vcity888 account by keeping your password confidential and not sharing your login credentials with anyone.
vcity888 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law. Generally:
When data is no longer needed and there is no legal obligation to retain it, vcity888 will securely delete or anonymise that data using industry-standard methods. You may request data deletion by contacting us at support@vcity888.biz.
Platform vcity888 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the core functionality of the platform. vcity888.
As a member vcity888 residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you.
You have the right to request correction of any inaccurate or incomplete data.
You may object to the processing of your data for direct marketing purposes.
You may request data deletion subject to our legal obligations.
You may request that the processing of your data be restricted under certain circumstances.
You have the right to receive your data in a reusable, portable format.
To exercise any of the rights above, please contact the vcity888 Data Protection Officer via email at privacy@vcity888.biz. We will process your request within 21 business days.
Platform vcity888 is intended strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors.
Should we discover that personal data belonging to a minor has been collected without our knowledge, we will promptly take steps to delete that data and close the associated account. Parents or guardians who find that their child has used the vcity888 platform without authorisation are required to contact us immediately at privacy@vcity888.biz.
Platform vcity888 may contain links to third-party websites such as payment providers (FPX, DuitNow) or gaming software providers. This Privacy Policy does not apply to those third-party websites.
We encourage you to read the privacy policy of any third-party website you visit via links from the vcity888 platform. vcity888 is not responsible for the privacy practices or content of third-party websites.
vcity888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. The latest version of the Privacy Policy, bearing the most recent "Updated" date, will always be available on this page.
For material amendments, we will notify you via your registered email or an in-platform notification on vcity888 at least 14 days before the changes take effect. Continued use of the platform after the amendments take effect constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vcity888 handling your personal data, please contact us at:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) which operates under the Ministry of Communications and Digital Malaysia.
Six ways vcity888 protects the personal information of every Malaysian member
Your data is protected by 256-bit SSL encryption at all times — the same standard used by major Malaysian banks such as Maybank and CIMB.
All data handling practices at vcity888 fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We take local legal compliance seriously.
Vcity888 has never sold, and will never sell, members' personal data to third parties for advertising or marketing purposes without your consent.
You have full rights to access, correct, request deletion of, and control the use of your data at vcity888 at any time.
All deposits made via Touch 'n Go, GrabPay, DuitNow, and FPX are processed through secure payment gateways. Your financial details are not stored directly on vcity888 servers.
The vcity888 privacy team is available in Bahasa Melayu to assist with any data-related enquiries. A response is guaranteed within 24 hours for general queries.
With a transparent privacy policy and full compliance with Malaysia's PDPA, vcity888 ensures your personal information is always protected. Join over 500,000 members who trust vcity888 as their preferred online entertainment platform.
Your privacy is protected in accordance with Malaysia's PDPA 2010. Minimum age: 21 years.